Product Manager

Tell us about the AI assistant — was it a copilot within the system that supported the client during interaction with the platform?

What hobbies and interests do you have outside of work?

What channels of interaction with the client were inside the service desk?

Is the service desk inside Pyrus built from scratch or did you use the current Pyrus framework and some open-source components?

When Pyrus was purchased by the client, did your modules (service desk, AI assistant) come under a common license or were they sold as additional modules?.

Are you an introvert or extrovert? How public are you — are you ready to travel to conferences, communicate with clients in person?

Have you received a ready-made LLM with RAG from tech specialists that accessed your sources and answered customer questions about the product?

Have you conducted 50+ CustDev interviews — is this within activities with an AI assistant and service desk?

How ready are you to take full responsibility for the product, including revenue growth and development, without a supervisor overseeing you?

Have you delved into the technical side? What exactly was on your side during AI assistant development?

What is your current product team? Who is in subordination, who works independently?

Why specifically service desk and not help desk? Do you mean a full-fledged service desk in ITIL notation or are you just calling a help desk that?

Tell us about yourself: main experience points, products you developed, frameworks you used (time to market, agile, etc.).

Have you customized fields (system and user fields), created relationships between entity attributes, triggers, SLA, working hours?

What is happening with Pyrus now?

How did the 50 CustDev interviews go? Were you given a customer base from Pyrus and did you call yourself?

Is it correct to say that you, together with the CPO or CEO, generated the idea of creating an internal service desk and additional services within Pyrus, and you worked on developing this idea?

Why are you considering leaving Pyrus? What do you want to gain from a new workplace?

Have you had an internal messenger for online communication with clients inside your service desk?

Did you have a piece of unit economics under you? Were you responsible for business metrics?