Tell us about the AI assistant — was it a copilot within the system that supported the client during interaction with the platform?

An AI assistant in this context is a built-in tool within the platform that helps the user during interaction with the system. It can perform functions similar to a copilot, for example:

• Suggesting next steps or actions based on the current user state.
• Automating routine tasks to reduce the user's workload.
• Providing contextual help and recommendations.

Such an assistant enhances the user experience, making working with the platform more intuitive and efficient. It can be implemented through a chatbot, pop-up hints, or integration with voice assistants.