Have you customized fields (system and user fields), created relationships between entity attributes, triggers, SLA, working hours?

Yes, within projects I worked with customization of both system and user fields for entities, which allowed adapting the system to specific business processes. I created relationships between attributes and entities to ensure data integrity and ease of navigation.

I also implemented triggers to automate actions when data changes, such as notifications or updates to related records. I configured SLA to monitor task and process completion within set deadlines, and considered working hours for accurate calculation of timelines and notifications.

For example: in a CRM system, I added custom fields for clients, linked them to orders, set up triggers to change order status upon payment, and monitored SLA for processing times considering working hours.