Is the service desk inside Pyrus built from scratch or did you use the current Pyrus framework and some open-source components?

The Pyrus service desk was built on the basis of the existing Pyrus framework, which provides flexible tools for automating business processes. Instead of using ready-made open-source solutions, we adapted and extended the platform's internal capabilities to ensure deep integration with other modules and to meet the specific requirements of clients. This approach allowed us to maintain a unified user experience and centralized process management.