The user says they can access subfolder 1 but cannot access subfolder 2. What are your actions?

First, you need to check the user's access rights to both subfolders. It is possible that the second subfolder has more restrictive permissions or inherits them from the parent folder.

Actions:

1. Check access rights (ACL) on the subfolders through the file system or server settings.
2. Ensure that the user belongs to the necessary groups or has the required roles.
3. Check for restrictions at the application or web server level.
4. If a version control or deployment system is used, verify whether permissions have been changed recently.

For example, in Linux, you can run:

ls -ld /path/to/subfolder1
ls -ld /path/to/subfolder2

and compare permissions and owners.

If the issue is web access, check the server configuration (e.g., nginx or Apache) for access restrictions to the subfolders.