Tell about your experience at [company]: what you did, what was the project?

In one of the projects where I worked as a Level 2 technical support, I joined a team that supported a large CRM system for the financial sector. The project involved integrating various external services and ensuring the stable operation of APIs.

My tasks included analyzing and resolving incidents related to performance and errors in integrations, as well as automating routine checks and creating documentation for the Level 1 team. I implemented a monitoring system for key metrics and wrote several scripts for automatic problem diagnosis, which significantly reduced the response time to incidents.

Additionally, I participated in planning updates and testing new versions, helping to identify potential issues before release. This experience allowed me to gain a deeper understanding of the product architecture and improve support processes, enhancing customer service quality.