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How would you improve the onboarding of a banking application?

sobes.tech AI

Answer from AI

To improve onboarding in a banking app:

  • Simplify registration by minimizing the number of mandatory fields in the first step.
  • Add the option to register via social networks or by phone number with SMS confirmation.
  • Implement a step-by-step guide with hints explaining key app features.
  • Use progressive disclosure of features: show basic capabilities first, and more complex ones later.
  • Ensure a quick and clear identity verification process using automatic document recognition and biometrics.
  • Add interactive elements, such as a chatbot to assist newcomers.
  • Collect feedback after onboarding to identify and fix bottlenecks.

The main goal is to make the process as simple, transparent, and comfortable as possible so that users can start using the app quickly without unnecessary difficulties.