What is Research Ops?

Research Ops (Operations) is a practice and set of processes aimed at supporting, optimizing, and scaling research activities within product teams. It ensures the effective conduct of user research, management of tools, methodologies, data, and resources.

Main tasks of Research Ops:

• Organizing and standardizing research processes.
• Managing access to research participants and databases.
• Supporting research tools and platforms.
• Ensuring the quality and repeatability of research.
• Coordinating between teams to integrate research into the product development process.

Thus, Research Ops helps product teams to obtain insights from users more quickly and with higher quality, reducing operational costs and increasing the value of research for the business.