The customer changes requirements after the baseline. How to handle it?
sobes.tech AI
Answer from AI
If the customer changes requirements after the baseline has been approved, it is important to handle this situation properly to minimize risks to the project.
Main steps:
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Document the changes — record the new requirements in writing, preferably as a Change Request.
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Impact assessment — analyze how the changes will affect timelines, budget, resources, and quality.
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Customer agreement — discuss the assessment results and obtain official approval for the changes, including possible adjustments to timelines and costs.
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Update documentation — make changes to the project documentation, plans, and baseline.
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Implement the changes — proceed with execution considering the new requirements.
This approach helps control the process, avoid chaos and conflicts, and maintain transparency for all project participants.