Business speaks abstractly: I want no errors. What next?

When a business says "I want there to be no errors," it is important to clarify what exactly they mean by errors and in what context. The next steps:

1. Clarify requirements: ask what specific errors are concerning — functional bugs, data errors, system failures, user errors, etc.
2. Define quality criteria: what quality indicators or metrics will indicate the absence of errors (e.g., number of incidents, uptime).
3. Analyze the current situation: assess what errors are currently occurring, their causes, and their impact on the business.
4. Develop measures: propose testing processes, monitoring, automation, user training.
5. Plan control: implement mechanisms for tracking errors and their resolution.

Thus, the task turns from an abstract desire into specific goals and actions.