Are stakeholders always business customers, or can there be hidden roles?

Stakeholders are not only business customers. They are all individuals or groups who can influence the project or be affected by its outcomes.

Hidden roles may include:

• End users who do not participate directly in decision-making.
• Technical specialists supporting the system.
• Regulators and controlling authorities.
• Partners and contractors.

It is important to identify and consider the interests of all stakeholders to minimize risks and ensure the successful implementation of the project.