Have you received a ready-made LLM with RAG from tech specialists that accessed your sources and answered customer questions about the product?

Yes, in several projects I worked with ready-made LLM solutions integrated with Retrieval-Augmented Generation (RAG). These systems accessed internal knowledge bases and documentation to answer customer questions about the product in real-time. This allowed to improve support quality and reduce the load on the support service, as the model could quickly find relevant information and generate understandable answers based on current data.