How do you feel about duty shifts? Have you had such experience?

Shifts are an important part of ensuring the stable operation of services, especially in large teams and projects with 24/7 support. I take them seriously, as they provide an opportunity to respond quickly to incidents and minimize downtime.

I have experience with shifts where I monitored systems, handled incidents, conducted initial analysis, and escalated tasks when necessary. This helps to better understand the system as a whole, identify bottlenecks, and improve processes.

For effective shifts, it is important to have clear instructions, access to necessary tools, and the ability to quickly contact the team. It is also important to remain calm and approach problem-solving systematically.