Do you have problem management? What do you do to prevent incidents from recurring?

Problem management is the process of identifying, analyzing, and eliminating the root causes of incidents to prevent their recurrence.

To prevent an incident from happening again, the following are usually done:

• Conducting a postmortem or incident review to understand what exactly caused the problem.
• Determining the root cause (root cause analysis).
• Developing and implementing corrective measures — for example, fixing code, changing processes, improving monitoring.
• Documenting the incident and solutions so that the team can learn from mistakes.
• Automating checks and warnings to detect similar situations more quickly.

Thus, problem management helps not only to respond quickly to incidents but also to reduce their recurrence through a systematic approach to analysis and improvement.