How many people are in the team? What roles are represented?

The size and roles of the team depend on the project and organization. In a typical mid-level technical support team (L1-L3), the team may consist of 5-15 people. Roles usually include:

• L1 Support: the first line of support, handling simple requests and incidents.
• L2 Support: more in-depth technical analysis, solving complex problems.
• L3 Support: experts dealing with critical and complex issues, often interacting with developers.
• Team Lead or manager coordinating the team's work.

In some cases, there may be additional roles, such as documentation specialists or user training specialists.