Знаком ли с ITSM-системами? Какие процессы ITSM знаешь?

ITSM (IT Service Management) is an approach to managing IT services aimed at ensuring quality and efficiency of IT support.

The main ITSM processes I am familiar with:

• Incident Management: quick restoration of normal operations after failures.
• Problem Management: identifying and eliminating root causes of incidents.
• Change Management: controlling and coordinating changes in the IT infrastructure.
• Service Request Management: processing standard user requests.
• Configuration Management: maintaining a database of IT assets and their relationships.

In my work, I most often interacted with Incident and Change Management, as they directly affect the stability and development of IT services.