What points should be included in the post-mortem?

The postmortem should usually include the following points:

1. Incident Description — what happened, when, and how it was discovered.
2. Impact — which services, users, or business processes were affected.
3. Root Cause Analysis — the root cause of the incident identified after analysis.
4. Timeline of Events — the sequence of actions and events before, during, and after the incident.
5. Remediation Measures — what was done to restore operation.
6. Conclusions and Lessons Learned — what can be improved to prevent recurrence.
7. Action Plan — specific steps to improve processes, infrastructure, or code.

This format helps systematically analyze incidents and improve system reliability.