Would working on second-line support be a step back for you, considering your analytical experience?

Working in second-line technical support is not necessarily a step back, even considering analytical experience. It can be a useful stage for:

• Immersing in real user problems and gaining a deeper understanding of the product.
• Developing communication and incident resolution skills under time constraints.
• Gaining practical experience that will help in the future to analyze and improve systems more effectively.

Approaching work from a development and learning perspective, such experience can become a valuable addition to analytical skills rather than a regression.