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What to do if the contract cancellation also fails (error 500)?

sobes.tech AI

Answer from AI

A 500 error when canceling a contract indicates an internal server problem. In such a situation, you should:

  1. Check the server logs to understand the cause of the error — it could be an exception in the code or a database issue.
  2. Ensure that all related cancellation operations are handled correctly (e.g., transactions, related records).
  3. Try to cancel the contract through alternative interfaces (API, admin panel) for diagnostics.
  4. If the error persists, temporarily block the cancellation feature to prevent data inconsistency.
  5. Report to the developers with a detailed description of the error and steps to reproduce.

Quick response and analysis are crucial to identify the cause of the error and prevent data loss or business process failures.

What to do if the contract cancellation also fails… - sobes.tech