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A developer closed a bug saying it is not reproducible, but you see it 100% of the time. How to act?

sobes.tech AI

Answer from AI

In such a situation, it is important to act constructively and systematically:

  1. Confirm reproduction: Offer the developer to reproduce the bug together in their environment, showing specific steps, data, and environment where the bug manifests.

  2. Gather additional data: Take screenshots, videos, logs, state dumps to demonstrate the problem as clearly as possible.

  3. Automate testing: Write an automated test that reproduces the bug to eliminate human factors.

  4. Check the environment: Ensure that the developer and tester have matching versions of software, configurations, data, and testing conditions.

  5. Discuss with the team: If the problem persists, raise the issue in a team meeting or with the team lead to find a common solution.

  6. Document: Record all steps and results to avoid misunderstandings.

This approach helps to avoid conflict and jointly find the cause and fix the bug.