How to inform clients about delays?

When informing clients about delays, it is important to maintain transparency and trust. Recommendations:

• Inform promptly — as soon as it becomes clear that deadlines are shifting.
• Explain the reasons for the delay — technical difficulties, changes in requirements, external factors.
• Offer an updated plan with new deadlines and stages.
• Highlight the measures taken to minimize the delay.
• Maintain regular communication — update the status as progress is made.

For example, you can send a letter or hold a meeting with stakeholders, where you detail the situation, answer questions, and agree on the next steps. This approach helps to preserve trust and avoid misunderstandings.