How to work with customer success?

Working with Customer Success (CS) involves interacting with a team responsible for the success and satisfaction of clients after the product sale. As a product manager, it is important to:

• Understand customer needs and issues through feedback from CS.
• Collaborate with CS to identify areas for product improvement and prioritize them in the roadmap.
• Maintain regular communication with CS to monitor retention and engagement metrics.
• Use CS insights to enhance product value and reduce churn.

Example: if CS reports frequent questions about a specific feature, the product manager can initiate UX improvements or add training materials.