How did you decide what else needs to be done in the product besides transcription? How did you conduct customer research?

To determine what needs to be done in the product beyond transcription, it is important to conduct comprehensive research on customers and the market. This usually involves several stages:

• User interviews — direct dialogue helps understand their pains, tasks, and expectations.
• Behavior analysis — studying product usage metrics to identify which features are in demand and which are not.
• Competitive analysis — studying similar products and their functionalities.
• Feedback collection through surveys, reviews, and support.

Based on this data, a list of hypotheses and priorities for product development is formed. For example, if users frequently request the ability to edit transcriptions or integrate with other services, this becomes a task for the team.

This approach helps create a product that truly addresses customer needs, rather than just adding features for the sake of features.