Senior
Case: a mobile e-commerce app where users add items to the cart but do not complete the purchase. Hypothesis: send a push notification 30 minutes after leaving the app with a full cart. What metrics would you investigate?
sobes.tech AI
Answer from AI
To test the hypothesis and evaluate the effectiveness of push notifications, it is important to investigate the following metrics:
- Number of users with a full cart who left the app — to understand the target audience size for notifications.
- Time from leaving the app to sending the notification — to verify that 30 minutes is optimal.
- CTR (Click-Through Rate) for push notifications — how many users opened the app after receiving the notification.
- Conversion to purchase after notification — how many users completed an order after receiving the push.
- Overall change in the purchase completion rate — comparison with a control group without notifications.
- Unsubscriptions from notifications and negative reactions — to assess the impact on user experience.
It is also useful to segment users by activity, type of items in the cart, and time of day for more precise notification settings.