What is active listening?

Active listening — this is a communication technique where the listener is fully focused on the interlocutor, understands, interprets, and responds to what is said with the aim of improving mutual understanding.

Key features of active listening:

• Attentive perception of words and non-verbal signals.
• Confirmation of understanding (e.g., paraphrasing, clarifying questions).
• Emotional engagement and empathy.
• Avoidance of interruptions and distractions.

Example: a project manager attentively listens to the client, repeats key points to ensure understanding of the requirements, and asks clarifying questions to clarify details. This helps to avoid misunderstandings and improve the quality of communication.