What is quality management?

Quality management (quality control) is a set of processes and methods aimed at ensuring and maintaining high quality of a product or service. In project management, it includes quality planning, process control, and improvement to ensure the final result meets requirements and customer expectations.

Main elements of quality management:

• Quality planning — defining standards and quality criteria.
• Quality control — checking compliance with standards.
• Quality assurance — organizing processes to minimize defects.
• Quality improvement — continuous analysis and process optimization.

For example, in software development, this may include code reviews, automated testing, requirements documentation, and regular audits.