What is Total Quality Management?

Total Quality Management (TQM) is a comprehensive approach to quality management aimed at continuous improvement of all organizational processes to meet customer requirements and increase efficiency.

Key principles of TQM:

• Involving all employees in quality improvement processes.
• Customer orientation and meeting their requirements.
• Continuous improvement of processes and products.
• Using facts and data for decision-making.
• Systematic approach to management.

Example of application: a company implements TQM to improve product quality, reduce defects, and increase customer satisfaction by involving all departments and employees in control and improvement processes.