Зачем нужна empathy в работе PM?

Empathy in the work of a Project Manager is necessary for understanding the feelings, needs, and perspectives of the team, clients, and other stakeholders. It helps to:

• Improve communication and reduce conflicts.
• Properly assess the motivation and condition of the team.
• Make decisions considering the interests of all project participants.
• Create a trusting atmosphere, which increases productivity.

For example, understanding the difficulties of developers, the PM can adjust deadlines or resources, which will improve the quality and engagement of the team.