How often do you suggest new ideas or approaches to your team or project?

Customer Satisfaction Index (CSI) is a metric that reflects the level of customer satisfaction with a product or service. It is usually calculated based on surveys where customers rate their experience on several parameters, such as quality, speed of service, and meeting expectations.

CSI helps companies understand how well their product or service meets user expectations, identify weaknesses, and improve quality. The CSI value is expressed in percentages or points, with a higher index indicating higher satisfaction.

Example: if 100 customers in a survey rated from 1 to 5, the CSI can be the average of these ratings, converted into a percentage.