How to establish direct communication with the customer, bypassing intermediaries?

To establish direct communication with the client without intermediaries, it is important to:

• Initiate contact through official channels (email, messengers, phone) if the contract allows.
• Offer regular meetings or calls to discuss requirements and progress.
• Use transparent task management tools (e.g., Jira, Trello) where the client can see the status of the work.
• Set clear agreements with management and the client about direct interaction to avoid conflicts.

Direct contact helps clarify details more quickly and reduces the risks of misunderstandings.