How did you understand that the chat is beneficial to users?

The benefits of a chat for users are usually assessed through several metrics and approaches:

• Usage analytics: tracking the number of active users, message frequency, session duration.
• Feedback: collecting user reviews on the convenience and effectiveness of the chat.
• Target indicators: for example, reducing support response time, increasing conversions or user retention.
• A/B testing: comparing user behavior with and without the chat.

In my experience, I analyzed logs and metrics to understand how much the chat helps solve user tasks. For example, I noticed that after implementing the chat, the support response waiting time was halved, and user satisfaction increased according to survey results. This confirmed that the chat indeed provides benefits.