What do you do if your internet connection drops when connecting to the corporate VPN?
sobes.tech AI
Answer from AI
If your internet connection drops when connecting to a corporate VPN, you can take the following steps:
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Check VPN settings: It is possible that a full tunnel mode is enabled, where all traffic goes through the VPN, and if the VPN server is not configured to route external internet traffic, access will be lost.
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Split tunneling: Find out if the VPN supports split tunneling — where traffic to corporate resources goes through the VPN, and the rest directly to the internet.
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Check DNS: Sometimes, after connecting to the VPN, DNS settings change, which can cause domain resolution issues.
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Check routes: Use the
routeorip routecommand to check which routes are set after connecting to the VPN. -
Contact IT support: The problem might be on the VPN server side or related to security policies.
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Restart network services or the computer: Sometimes, resetting network settings helps.
Thus, the issue is often related to routing and VPN settings, and its solution depends on the specific corporate network configuration.