Despre postul vacant
Wert is hiring a Customer Support Agent to communicate with users worldwide, investigate product issues, collect feedback and help improve its Web3 payments product. The role is fully remote with flexible working hours and compensation of $30k.
Company
Wert provides fiat payments for crypto projects through integration with Web3 platforms. The company connects traditional payment methods with blockchain and is licensed in the US and EU.
Responsibilities
- Communicate with users worldwide via live chats, emails and help centre content
- Alert the team about possible bugs or product glitches
- Gather user feedback and concise feature requests for the product team
- Investigate user problems and help the team locate and fix issues
- Detect patterns in user behaviour, analyse data and group users
- Use AI to adjust the product for user groups and set rules accordingly
Benefits
- Remote work
- Flexible working hours
- Flat organisation with no bureaucracy
- Opportunity to grow in any department
- Salary grows as you grow
- Opportunity to work on a Web3 project with companies that use Wert
- Compensation: $30k