Despre postul vacant
Technical Account Manager will be the main technical contact for merchants, supporting onboarding and integrations, payment processing, troubleshooting, and escalations. The role is remote and aligned with the Riga time zone plus or minus two hours.
Responsibilities
- Support merchant onboarding and integrations
- Set up payment orchestration, including routing and blocking
- Troubleshoot issues with partners and clients
- Monitor metrics and optimize performance
- Handle L1/L2 support and escalations
- Provide internal support and maintain documentation
- Maintain SLA compliance
Conditions
- Remote work aligned with the Riga time zone plus or minus two hours
- Unlimited vacation
- Flexible hours
- €1,800 annual learning budget
- Paid lunches
- Wellbeing support
- Corporate library
- Office in Riga with a gym, sauna, and massage
Company
A global payment provider building infrastructure for seamless cross-border transactions and business scaling.