Apie laisvą darbo vietą
AI Engineer для разработки и масштабирования AI-решений для чатов и голосовых ботов, работающих с данными клиентов. Роль предполагает создание RAG-систем, интеграцию с CRM и внутренними сервисами, а также анализ звонков в реальном времени.
Responsibilities
- Develop AI chat solutions working with real customer data, including CRM records, history and statuses.
- Build and maintain RAG systems based on company knowledge bases.
- Develop inbound and outbound voice AI bots.
- Integrate AI solutions with internal systems, CRM, ERP and APIs.
- Implement dialogue logic based on business scripts and protocols.
- Analyze calls through transcription, quality assessment and script deviation detection.
- Automate call center operations and improve agent efficiency.
- Optimize latency and stability of AI solutions in real-time environments.
- Work with large-scale data such as calls, chats and customer history.
- Build and scale internal AI services.
- Collaborate with backend and DevOps teams to integrate AI into products.
Conditions
Salary: $6000–8000.
The position is available on-site or remotely in Pathos.
Nice to have
- Experience building inbound or outbound voice bots.
- Background in call centers, fintech or collections.
- Experience with WebRTC or streaming.
- Docker or Kubernetes experience.
- Experience in call analysis, including agent performance evaluation and script compliance.