O volném místě
AI Engineer для разработки чат- и голосовых AI-решений, работающих с реальными клиентскими данными и интегрированных с CRM, ERP и внутренними сервисами. Вакансия предполагает разработку RAG-систем, голосовых ботов и масштабируемых AI-сервисов для автоматизации call-центра.
Responsibilities
- Develop AI chat solutions that operate on real customer data from CRM, history, and statuses
- Build RAG systems based on the company’s knowledge base
- Develop voice AI bots for inbound and outbound calls
- Integrate AI with internal systems, including CRM, ERP, and APIs
- Implement dialogue logic aligned with business scripts and protocols
- Analyze calls through transcription, quality assessment, and deviation detection
- Automate call center operations and improve agent efficiency
- Optimize latency and stability of AI solutions in real-time environments
- Work with large-scale data including calls, chats, and customer history
- Build and scale internal AI services
- Collaborate with backend and DevOps teams to integrate AI into products
Nice to Have
- Experience building inbound or outbound voice bots
- Background in call centers, fintech, or collections
- Experience with WebRTC or streaming
- Docker or Kubernetes
- Experience in call analysis, including agent evaluation and script compliance monitoring