Дар бораи чои холй
Technical Support Specialist для первой линии поддержки пользователей. Работа полностью удалённая, предусмотрен сменный график, включая вечерние и ночные смены.
Will be a plus
- Experience with macOS and iOS
- Experience with Jira and Service Desk systems
- Understanding of VPN user connections
- Understanding of email services, including Exchange and web email
- Understanding of basic RDS farm concepts
Key responsibilities
- Provide first-line user support for RDS, VPN and email login issues
- Perform password resets and account lock or unlock operations for Active Directory, email and VPN
- Conduct basic diagnostics to identify what is not working and where
- Resolve standard incidents according to procedures
- Escalate complex issues to L2 and L3 with details of actions taken, errors encountered and attached logs or screenshots
- Work with tasks in Jira and log requests
- Meet the SLA for first response time of up to 5 minutes
- Follow instructions and checklists
Work format
- Fully remote
- Shift schedule including evening and night shifts
- Salary: $1000