O wakacie
Gate is hiring a remote full-time Technical Support Engineer to support institutional clients with API integrations, troubleshooting, documentation, and technical requirements.
Responsibilities
- Provide technical support for institutional clients on API integration, testing, configuration, and troubleshooting.
- Investigate and resolve API issues involving connectivity, authentication, order placement, account and position data, error codes, and trading API scenarios.
- Work with institutional clients and internal teams to understand technical requirements, identify root causes, and provide solutions.
- Research and benchmark external platforms and APIs and provide feedback to Product and Engineering teams.
- Analyze client feedback and technical requirements and translate recurring issues into product or technical improvement proposals.
- Maintain and improve API documentation, integration guides, FAQs, troubleshooting guides, and internal knowledge bases.
- Track recurring API issues and summarize best practices and solutions.
- Collaborate with Product, Engineering, QA, Operations, and BD/RM teams on API features, product launches, and client integrations.
Conditions
- Full-time remote work.
- Salary of 4,000 to 6,000 USD per month.
Company
Gate is a global cryptocurrency exchange serving more than 50 million users with digital asset trading and wealth management services.
Application
- Apply by email at samwengbgc@gmail.com or via Telegram at @Gate_Zack.