Par vakanci
paytech is hiring a Customer Support Specialist for its Customer Experience team in Wroclaw. The role focuses on merchant transactional support for payment processing, transaction statuses, settlements, and API or payment integration queries, with evening and night shifts.
Company
paytech is a next-generation payment technology company focused on secure, scalable, and frictionless payment solutions for businesses worldwide.
Its payment gateway powers thousands of merchants and is being expanded with new functionality.
Responsibilities
- Serve as the primary contact for merchant transactional support requests.
- Investigate and resolve issues related to payment processing failures, approved, declined, and pending transaction statuses, settlements, and API or payment integration queries.
- Escalate issues to internal teams when needed.
- Communicate with merchants and partners, providing timely updates and resolutions.
- Monitor support queues and ensure SLA.
- Identify recurring issues and contribute to process improvements and documentation.
Conditions
- Office-based role in Wroclaw, Poland.
- Full-time employment.
- Evening and night shifts.
- Salary: 10000 zl.
- Competitive salary package and performance-based bonuses.
- Hybrid work option after the probation period.
- Clear career progression toward senior technical or product-related roles.
- Ongoing technical training and professional growth opportunities.
- Friendly, dynamic, and multicultural environment.