Относно свободното място
Neo Group is recruiting a Team Lead Analyst for the CRM Vertical in its Data Analytics department in Belgrade. The role focuses on leading CRM analysts and delivering insights for campaigns, retention, segmentation, and lifecycle decisions.
Responsibilities
- Lead and mentor a team of CRM analysts, including task distribution, quality review, and professional development.
- Deliver actionable insights to the CRM department for campaign, retention, and lifecycle decisions.
- Analyze CRM campaigns, communications, client segmentation, and retention flows.
- Support data-driven decisions on bonus mechanics, communication cadence, and client targeting.
- Design and interpret dashboards for CRM KPIs.
- Collaborate with Product, Marketing, and Risk teams on CRM initiatives.
- Ensure data quality and consistency in CRM tracking and reporting.
Benefits
- 25 paid calendar vacation days annually.
- Five paid health days per year.
- Medical insurance for employees.
- Monthly sports allowance of $30 net.
- English lessons with experienced tutors.
- Access to conferences and professional literature.
- Complimentary snacks in the office.
- Corporate events throughout the year.
Company
Neo Group is recruiting on behalf of one of its local partners and operates a network of 1,400 professionals across more than 10 countries.