Vakansiya haqqında
The role focuses on developing and scaling AI chat and voice solutions for real customer data, including RAG systems, call automation, and real-time AI services.
Responsibilities
- Develop AI chat solutions working with real customer data, including CRM data, history, and statuses
- Build and maintain RAG systems based on company knowledge bases
- Develop voice AI bots for inbound and outbound calls
- Integrate AI solutions with internal systems, including CRM, ERP, and APIs
- Implement dialogue logic based on business scripts and protocols
- Analyze calls through transcription, quality assessment, and script deviation detection
- Automate call center operations and improve agent efficiency
- Optimize the latency and stability of AI solutions in real-time environments
- Work with large-scale data, including calls, chats, and customer history
- Build and scale internal AI services
- Collaborate with backend and DevOps teams to integrate AI into products
Requirements
- Hands-on experience with LLMs, including OpenAI, Claude, LLaMA, or similar technologies
- Experience building RAG systems, including knowledge bases, embeddings, and retrieval
- Proven experience delivering AI solutions in production
- Strong Python skills, including FastAPI, async programming, and API integrations
- Experience integrating AI with databases, including PostgreSQL
Nice to have
- Experience building inbound and outbound voice bots
- Background in call centers, fintech, or collections
- Experience with WebRTC and streaming
- Docker and Kubernetes experience
- Experience in call analysis, including agent performance evaluation and script compliance
Conditions
- On-site or remote work
- Salary: $6000–8000
Application
- Contact: Alina